Mystery Diner Program

Book your Mystery Diner opportunity now
by filling out the form below


Our Mystery Diner program gives you a whole new perspective on your restaurant operations. You can't see everything or be everywhere all the time so we have developed a 250 point check list to evaluate your business from every customers "point of view". We also use our industry knowledge when compiling your customized report to include key contributors to your bottom line such as food portioning.

Our Mystery Diners are professionals from within the industry who understand everything from the service cycle to the physical facilities and of course to the food quality, presentation and portions. We adhere to the strictest format and provide the most objective view attainable for your restaurant business.

You will NEVER know who the Mystery Diner is and we will NEVER tell you when the Mystery Diner will be arriving. The Mystery Diner program can only be effective if it's done in real time through all the regular customer channels from making the initial reservation to being directed to the coat area on departure.

How do you take part in the Mystery Diner Program? It's simple, just fill in the form from the link below to request your participation in the program. There is a cost for the Mystery Diner that does not include the cost of food and beverages during the dining experience. TorontoRestaurantConsultant.com will also present the actual restaurant bill to you from the Mystery Diner experience so that it all can be verified and discussed.

Finally, we ask you to use the Mystery Diner Program as a tool to improve your customer service and overall operations at your restaurant. The Mystery Diner report should be fully discussed with all of your staff and you should take full advantage of making that meeting a positive experience for them to learn from. There is no doubt that you may have to deal with some staff on a one to one basis regarding your Mystery Diner report...but again this is an opportunity for each of your employees to better themselves.


These are some of the details that the Mystery Diner report considers:

- Table maintenance on arrival?

- Greeting at the door?

- Dinner service? Fresh Ground Pepper? Fresh Cutlery?

- Upsell opportunities offered? Dessert? More wine?

- Washroom maintenance?

- Background music?

- Initial reservation experience. Phone? Email?


Book your Mystery Diner opportunity now
by filling out the contact form below.